Technologies with a unified user interface asked Berlin/Nuremberg – the stress of communication in companies has in recent years significantly increased. According to a study of by Experton group per day, up to 100 messages are Knowledge Manager. Up to seven locations, SMS, emails or calls enter on six different devices. Interact with employees, customers and suppliers suffer from this technological proliferation. Missed calls, late noted E-Mail or lost data are the result. Almost everybody wants therefore, an integration of different communication channels for voice and data. So-called unified communication technologies (UC) to eliminate the gap between phone, PC, laptop and cell phone.

\”This involves a combination of communications services and software in a single user interface. Across the screen, the staff through presence learns whether desired interlocutor be approachable now, is in a meeting or on the road. It then determines the way of contact: a Phone call from the PC, an instant message on the Instant Messenger, a spontaneous video conference or but an email, report the journal report in the current issue is. The whole is however not a pure infrastructure program, so Nicole Dufft by berlecon, \”but also a reorganization project\” Berlin market research company. There is still great need for education. Integration with process-oriented applications presupposes a general introduction of UC in companies. \”Appropriate solutions are required, that system integrators to complete over heterogeneous IT – and PBX environments in total solutions\”, so Luckie, Germany head of the Aastra group. Just so you can take advantage of a single infrastructure for all company locations, home offices and mobile workers.

This flexibility and ability to integrate bring UC of from House. \”Since all communication over the Internet Protocol, it is much more adaptable and mostly independent of the device\”, White Lady. These properties would make it a relatively easy UC capabilities into existing applications and business processes.