Michael Stiller of marketing partners. In an active marketing of after sales services, great opportunities lie in his view for manufacturers of machines. So this looks also Heidelberger Druck: the range of services in Heidelberg has long been goes beyond pure maintenance of machines and service part sales. The Heidelberg systemservice is aligned to the entire value chain of printing and offers a wide range of the customers of the business consulting, customized service contracts, including consumables to financing models”, emphasizes Bernhard Steinel, Senior Vice President of system service in Heidelberger Druck. A modern service portfolio set increasingly on the possibilities offered by the Internet. So, we constantly expand our Web-based remote services. The services have increasingly preventive character.

Our customers benefit from shorter reaction times and achieve a higher machine availability. Many staff assignments at the customer can be avoided so, which reduces the cost to manufacturer page”, says STEINEL. “The technology manufacturer Bizerba putting nationwide on an own sales and service team: consulting services and training, we help customers to understand the complex ways of our products and to apply in its full depth”, as Robert Keller, head of service international at Bizerba. Additional services such as remote diagnosis service, 24 hour service, industry readiness service or accessory packages tailored to customer requirements are important factors for the success of the customers for their actual business. A novelty is the email service of the latest Bizerba products. The devices register automatically by the customer or the Bizerba service via email prior to a standstill of the device and communicate, whether, for example, the labels to end or a cleaning is necessary. The device can inform the competent employees by E-Mail also errors. So be Downtime avoided or reduced and this is money for customers”, takes Keller. Through the worldwide service-direct network, it is possible to accompany the customers in their international development and to adapt the services with the desired response times to the respective requirements. Editorial medienburo.Sohn Ettighoffer Strasse 26 A 53123 Bonn Tel: 0228 620 44 74 fax: 0228 620 44 75 mobile: 0177 620 44 74 E-Mail: Web: