Users measure availability and speed of provider services only rarely to the client of user’s Darmstadt, August 20, 2008 – although the companies with IT outsourcing by the performance of their provider are dependent on, their technical performance is rarely measured. According to a survey of the Software House Servicetrace most companies refrain from, to measure the availability and performance of applications from the data center of service provider at the point of the user. Instead they settle with the information on the performance of the central systems. While there would be good reasons for an accurate look as two of five companies complain about the technical performance of its service partner. So, only 16 percent of the nearly 200 respondents outsourcing users judge that they are completely satisfied with the speed and availability of applications. Another 42 percent are the services while not optimal to move but in the green zone. Otherwise, it looks at the extensive rest of the company.

You complain either significant deficits in the Performance (31 percent) or are even completely dissatisfied (11 per cent). However, most users are limited to perceived deficits despite an often critical assessment and waive specific analyses of the quality of the services their provider. Only every fifth company measures according to own exactly what performance is the user to his client available? Additional 38 percent concentrate on this topic at least in part, 43 per cent take any measurements. Instead three out of five users are limited, what information the provider delivers them. Only every tenth company focuses especially on the point of the beneficiary and measures itself at the site of the client on which performance the user specifically can be accessed.

Another 14 percent are based in their reviews of both central and decentral analyses, but 17 percent are completely without regular performance measurements. It is amazing that IT services are purchased, but only in exceptional cases precisely determined. What services will actually be involved”, Servicetrace’s Managing Director of Markus Jatin judged the results. He criticized that many companies content, getting key performance data, but ignore let some big power loss between provider and own sites. Ultimately the company thus do not even know what benefits you get for your money”, he formulated the problem in a nutshell. Because, if slow build up staff applications or temporarily not be available, it helps them nothing when the systems of the service provider with a high performance shine”judge Jatin. Then negative for the business, that paging in doubt can drag even the economic advantage in extreme cases effects.” The Servicetrace Managing Director wonder therefore that the company this aspect majority so little importance, especially since performance measurements, for example, through intelligent client robots not technically be elaborately still costly. At least for the business-critical applications certainty should prevail, if enough of the output performance of the provider.” About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform provides the decision-relevant information for the management and other stakeholders in the company in the form of reports and alerts. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. Servicetrace’s clients include companies as Lufthansa AirPlus, Novartis Pharma, Sparkassen Informatik, T-systems, etc. meetBIZ & think-tank Wilfried Heinrich Pastorat str. Perhaps check out Electrolux for more information. 6 50354 Hurth Tel. 022 33 / 61 17 – 72 E-Mail: Web: