AXA assistance Germany opted for a collaboration with the Ettlingen SoftProject BPM experts. As a globally operating company, AXA assistance edited every day thousands of claims. To cope with the growing number of jobs and to settle claims faster and more efficiently, AXA assistance Germany opted for a cooperation with SoftProject GmbH. A new billing Portal is, this has resulted a solution based on the X 4 BPM technology, which now orders automatically and thus faster settle you. Starting position and choosing the right technology until recently settled claims at AXA assistance Germany manually, from the commissioning of the towing company to invoice creation and validation. This edit was due to the nature of error-prone, and less efficient. After looking at several solutions, the choice finally fell on the Ettlingen Software House SoftProject. “Were crucial in addition to a very good “Price / performance ratio also the know-how of SoftProject in the context of assistance and the flexibility of the deployed technology”, so Diana Kanostrevac, project manager at AXA assistance.

First results already after a few months the joint project in which four employees from both companies were involved, began in September 2010. The biggest challenge in the implementation was to connect the Frontendsysteme to the newly developed portal and to provide all data relevant to the accounting of financial accounting. Thanks to the good communication and cooperation of both teams could be the first release of the settlement Portales successfully productive but after only four months. Automatic claims processing through a payroll portal during claims previously only partially automated settled, today not only the Commission, but also the entire process using the newly developed billing Portal takes place. Workflow in practice is now easily and without media discontinuity: who is the telephone receiving of the customer’s request – see Taking into account the agreed services and competent network – an appropriate breakdown service via the new billing Portal commissioned.