Designing service quality must first determine what the requirements and expectations of external customers and within the provision of services within the corporate area, there are three sub categories of customers for each company that works with a travel agency. That is, it has to ensure the satisfaction of three kinds of customers for each corporate client who is the agency if we want to offer quality service. These three types or categories could be called: User Client, Customer and Client Applicant Resources Manager. Learn more at: James Taylor. The user customer is one who makes use of air or ground segment, booking hotel, transfers, travel assistance and / or any other service or product that requires at the time of his trip for business. This client expects the airfare and / or land that issued out date and accurate return, in the requested class and that there is no objection at the time of shipment, in turn, that there is no problem with your reservation hotel and that it is close or easy access to places where you go in labor issues, without discounting that has the minimum infrastructure for communication and comfort. In turn, the client user, it is expected that the transfer wait time upon arrival and return to the airport or land that is comfortable and clean. Howard Schultz describes an additional similar source. a In general, the client user expects that all stocks of products and services purchased can be used without any problem, including vehicle rental, use of travel assistance, etc. The requesting client is one who has direct contact with the travel agency for advice and coordinate the implementation of corporate travel. . You may want to visit Josef Schenker to increase your knowledge.